Frequently Asked Questions
HOW CAN I CANCEL MY ORDER?
Reach out to our Customer Support team to submit a cancellation request for your order. Please note cancellations are not guaranteed.
I NEED TO MODIFY/ADJUST MY ORDER?
Once an order has been placed, it cannot be modified or adjusted.
I RECEIVED AN ITEM FROM ARTTHUGINC.COM AS A GIFT CAN I RETURN IT OR EXCHANGE IT?
You will have to contact the purchaser to return the product and purchase the updated item we have in stock. We do not offer exchanges
DO YOU OFFER GIFT RECEIPTS OR GIFT CARDS?
We do not offer gift receipts or Gift Cards
HOW DO I RETURN AN ITEM?
Contact customer service at info@artthuginc.com
WHEN WILL I RECEIVE MY ORDER?
Orders are processed Monday-Friday (Excluding major holidays) and shipped within 3-5 business days.
Once your order is shipped you will receive an E-mail with your tracking information.
Allow 24-48 business hours for your tracking information to update and to issue an estimated delivery date.
Due to COVID-19 you may experience delays as we have had to adapt our fulfillment processes to keep our staff safe.
WHAT IS YOUR RETURN POLICY?
Domestic Returns are free when you use our pre-paid returns shipping label. International Returns are charged a flat rate when you use our pre-paid returns shipping label.
You have up to 14 days upon receiving shipment to return items purchased on ARTTHUG.COM
Orders must be returned by mail only.
Shipping Charges are non-refundable.
Item(s) purchased must be in new, unused condition with original tags still attached.
Once your order is received and inspected at our warehouse, a refund to your original payment method will be processed. Allow 3-5 business days for your refund to process.
We do not accept returns or exchanges for Art Thug products not purchased from ARTTHUG.COM (Purchases from third-party retailers, Please contact the third-party retailer where you made your purchase for information on their return policy.)
WHY WAS MY ORDER CANCELED?
If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date or it was due Stock availability.
STOCK AVAILABILITY
If an item you purchased is out of stock on your order, we will partially ship your order, and refund any unfulfilled item(s). You will receive an email notification confirming your refund.
HOW DO I DETERMINE IF AN ITEM WILL FIT?
We do not offer fit details. Our Customer Support team is always available to answer any questions regarding measurements and fitting.
DO YOU SHIP INTERNATIONALLY?
Yes, Orders shipped outside the United States will be subject to: Customs duties/taxes (Non-Refundable) Countries Ship to: AR, BR, CA, CO, CR, DO, EC, HK, HU, ID, IL, KW, MY, MX, PA, PH, QA, RU, SA, SG, TW, AE, UA, UY, VN, ZA
DO YOU CHARGE SHIPPING?
We offer both a Standard and Express service.
SHIPPING CHARGES:
Standard (USA) – $5.99
Express (USA)– $15.99 (Expedited shipping does not bypass the 3-5 business day processing period)
WHAT PAYMENT METHODS DO YOU TAKE?
All major credit cards including:Visa, MasterCard, American Express and Discover, PayPal.
Other payment methods are available and vary per region. (Apple Pay, Google Pay, etc.).
WHAT TAXES ARE APPLICABLE?
Domestic Tax where applicable. We are required to collect sales tax on all orders shipping to :CA, CO, GA, HI, IL, IN, MD, MI, MN, NJ, NY, OK, PN, WA. The rate applied to these states may be subject to local tax. Sales tax is not charged on orders shipping to addresses outside of the States list
HOW DO I KNOW MY ORDER IS CONFIRMED?
Every order is subject to review. Your order is only confirmed when we have E-mailed a shipping confirmation. *Please check your spam inbox
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?
You can stay updated with our latest releases by signing up for our NEWSLETTER or by following us on INSTAGRAM.
I E-MAILED CUSTOMER SUPPORT, WHEN SHOULD I EXPECT A RESPONSE?
Expect a response within 24-72 hours from our Customer Support Team.
I RETURNED MY ORDER, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?
Once received and inspected at our facility, allow 3-5 business days for your refund to process.
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?
Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.
MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?
Once the package has been returned to our warehouse your order will be refunded in full refunded within 24 hours of being received at our warehouse.
I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
Once your order is placed we are unable to combine shipments on multiple orders.
I RECEIVED A DAMAGE PRODUCT, WHAT SHOULD I DO?
CAN I UPDATE THE SHIPPING METHOD ONCE MY ORDER HAS BEEN PLACED?
E-mail us at SUPPORT@ARTTHUGINC.COM within 24-48 hours of delivery with detailed images of the product(s) in question and the packing/invoice slip.
I DIDN'T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?
A shipping confirmation E-mail is sent once your order has shipped. Allow 3-5 business days. During peak periods there may be shipping delays. *If not received Please check your Spam folder
WHERE IS MY ONLINE ORDER BEING SHIPPED FROM?
Art Thuginc.com orders are shipped from Louisiana.
I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN'T MOVED.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
Allow 48 hours after the stated delivery time. If your package has still not been delivered, contact us for assistance at SUPPORT@ARTTHUG.COM.
MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?
Allow 48-72 hours for processing. Refunds are only issued during business days.
PRODUCT DESCRIPTION
We have reviewed to ensure photography, description and details are correct and accurate. Slight differences in measurements, color and texture may occur.
IF AN ITEM IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?
ARTTHUGINC.COM displays real time-inventory. If an item isn't on our website, unfortunately it is no longer available.
CAN I GET SOME FREE STICKERS?
Stickers are provided in online orders but are not guaranteed as they are provided based on availability.
For more information E-mail us SUPPORT@ARTTHUGINC.COM